Privacy Notice

Privacy Policy

When registering in our e-commerce system, you agree that when administering the e-shop, recording server malfunctions, and identifying visitors, we may use the IP addresses of users' computers. We also use cookies, which allows us to provide content that is specifically tailored to the interests of visitors and to save the installation history. In the registration, order, and comment forms posted in the Vplius.com e-shop, visitors may be required to enter personal information (for example, first and last name, phone number, place of residence, e-mail address), which is necessary for the functioning of the e-commerce system and the administration of your orders. E-shop managers never ask to provide confidential personal information (for example, personal codes, passwords, bank codes, etc.). Providing personal information to Vplius.com also constitutes your consent and permission to use and administer this information and data to provide you with information, contact you on business issues, or administer internal statistics. The password for connecting the client to the personal account of the e-shop is entered only in a special form, stored in an encrypted database, and you yourself are responsible for maintaining the secrecy of this password, and also undertake not to transfer it to third parties. Personal data of e-shop clients is stored in the e-commerce system for 1 (one) calendar year from the date of placing the last active order or from the date of registration, if no orders have been placed. After this period of inactivity, the client's personal data and order data are deleted from the database. To place new orders, you must register again. Data collected about visitors to the Vplius.com e-shop and their orders is protected from loss, unauthorized use, and administered in compliance with the Law of the Republic of Latvia on the legal protection of personal data. We can use the visitor's personal data only to contact him/her. The e-mail addresses of visitors can be used for direct marketing purposes only if the clients register themselves and confirm their desire to receive advertising information. To view information about you and your orders accumulated in the e-shop database, please log in to your account and select the items "customer data" and "order history". Also, if it is not possible to independently check the information we have about you online in accordance with Article 25 of the Law of the Republic of Latvia on the legal protection of personal data, the data subject, after presenting an identity document to the data controller or administrator, has the right to receive information about the sources and what personal data were collected, for what purpose they are administered, to whom they are provided. After receiving a request from a data subject about the administration of his personal data, the data controller is obliged to answer whether personal data related to the data subject are being administered and to provide the data subject with the requested data no later than within 30 calendar days from the date of his request. At the request of the data subject, such data must be provided in writing. The data controller provides such data to the data subject free of charge once a calendar year. If it is necessary to make changes to personal data (address, phone number, email address, etc.) in the e-shop database, customers can do this automatically after connecting to their account and selecting the "customer data" section. After making changes, do not forget to save the updates! Such changes can also be made at your request by the store manager - via e-mail to which the account is registered in the e-shop, inform about the need to make changes to some data, and this will be done in real time. If you are unable to use the e-mail address that you used when registering an account in the e-shop, contact the store administration and present an identity document, as well as a request to make the necessary changes. If it is necessary to completely delete your account and order history in our e-commerce system, please inform the administration of the enterprise in writing at the specified contact e-mail addresses or contact in person at the specified address of the administration. Information about a visitor who grossly violates the rules for using e-mail. store, is engaged in sabotage, violates the law, can be used when considering the issue regarding his behavior and further participation. In addition to applying its internal measures, the e-shop Vplius.com can contact law enforcement agencies and Internet providers, depending on the severity and form of the violation. If you have any questions about the For more information on privacy policy and personal data protection in the Vplius.com e-shop, please contact us by e-mail: info@vplius.com